The Field Service Technician works within the Technical Services team and is responsible for providing the technical support skills to our customers both onsite and remotely.
Knowledge of the following would be advantageous: Cisco, Draytek, Zyxel, Netgear routers; Cisco, 3Com and HP switches; 1st/ 2nd line PC hardware and Microsoft desktop and server support
Desired Certifications: Cisco CCNA and or CCNA security; Microsoft MCP/MCSA; CompTIA A+, Network +
Extremely well organised with good communication skills and excellent spoken/ written English.
Experience providing network and PC/ Server field engineering services to high profile customers
A flexible approach to work and prepared 'go the extra mile' to exceed customer expectations.
Applies knowledge and skills through handling problems beyond own area of expertise.
Full Driving Licence
Salary: 24000 – 26000 pounds/ per year (dependent on experience)